it takes a position.

New workspaces stall at the integrations step. 38% never finish setup, and activation is down 8% since the Aug 12 release.

1. 4customer calls name the integrations step.1MeetingProduct review · Sep 24 · 02:41“People still stall at the integrations step.”Open in Meetings
2. 7feedback notes say onboarding takes too long.2IntercomIntercom · 7 notes“Onboarding takes too long.”Open in Research
3. 3competitors ask for integrations after the first project.3ResearchResearch brief · Onboarding“3 of 6 competitors ask for integrations later.”Open in Research
4. 9%Setup completion fell 9% the week of the release.4PostHogPostHog · Setup completion“62%, down 9% since Aug 12.”Open in Analytics

1. 1Shorter first-run flow, integrations after the first project.Recommended
2. 2Guided setup call for every new workspace.LaterLater: worth testing once v2 ships.
3. 3Revert the Aug 12 integrations step.Revert the Aug 12 integrations step. (rejected)RejectedRejected: teams that connect tools early retain better. Reverting fixes setup and hurts retention.

Ship a shorter first-run flow and ask for integrations after the first project.

Recovers most of the activation drop within two release cycles. Measured weekly. Analytics